In my work with organizations, one of the challenges that leaders face is a fear of mistakes. Mistakes are generally viewed as mishaps that cost the company money. So not only does leadership fear mistakes, but so do employees. I understand this fear, but what if we looked at it differently? What if we started to view mistakes as opportunities for innovation? What if we gave teams the freedom and flexibility to truly engage in their work without fear of what will happen if a mistake is made?
As a leader, you understand that everyone makes mistakes, however it is how you handle those mistakes that determines your effectiveness. It also determines how your team views mistakes. Handling them incorrectly can have serious adverse effects on morale. Employees may grow fearful of risks and take on a wait-and-see attitude, letting opportunities pass by.
Handling mistakes quickly, effectively and consistently, on the other hand, improves morale. When you address mistakes properly you build credibility, and gain a reputation for developing employees. Your employees will build confidence that when they make a mistake, you will be supportive and help them improve.
There are three steps to handling mistakes effectively:
1. Open a dialogue
2. Build rapport
3. Restore the employee’s performance
How do you handle mistakes with your team? What new ideas or innovation has come from some of those mistakes?
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