Are You a Good Customer?

Seventy percent of customers who leave an organization to do business elsewhere cite customer service as the reason. Are you part of the reason that customers leave your organization?

Take a few minutes to honestly answer the questions. Based on your answers, give your self a grade, A-F, and again, be honest. The grading goes as follows, yes to all questions is an A, all but one a B, all but two is a C, if you miss three give yourself a D and if you answer no to three or more, give yourself an F.

Remember, as often as you are giving customer service you are also receiving customer service.

Ask yourself the following questions:

Do I make it easy for others to work with me?
Do I seek to understand the issue before I seek to say my piece?
Do I phrase requests in a friendly way?
Do I give others the benefit of the doubt until I have a reason not to?
How well do I handle it when something doesn't go my way?
Do I reciprocate when someone helps me?
Do I notice exceptional customer service at work?
Do I thank my coworkers when they provide me with good service?

My grade is______

Based on the reflection of your own experiences as a customer, commit to one or two actions you will take to become a better customer.