When working with clients who are new to online learning, we are frequently asked why we need to provide feedback for online assessment questions. They often feel that it’s enough to tell learners that their answers are correct or incorrect. From our experience with online learning and learner needs, we know that they need and want more.
Learners often have the following questions after answering an assessment question:
• Did I get the right answer?
• If not, why not?
• What’s wrong with my answer?
• What did I misunderstand?
• How can I correct my misunderstanding?
Feedback provides the opportunity to answer these questions and provide clarification. To provide effective feedback, we use the following guidelines:
• Provide feedback on the same screen that contains the question and place the feedback near the question.
• When learners choose the correct answer:
o Tell them they are correct and explain the main reason why.
o If more than one answer is correct, say so in the feedback and explain why more than one answer is
correct.
• When learners choose an incorrect answer:
o Tell them they are incorrect and explain why.
o For multiple choice answers, explain why the other answers are incorrect.
o Provide learners with a hint to the correct answer and let them try again. If they only have one try at the
question, feedback should explain the correct answer and explain why.
o Provide a link to the section of the course where the topic is covered so they can review the content.
Remember that in an online course, learners don’t usually have the opportunity to raise their hands and ask for clarification from the facilitator; feedback can provide the clarification learners need.
Darlene Ferras
exactly the eye contact is the most beneficial.
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